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Policy

Dream Nails – Client Policy 

At Dream Nails, our goal is to provide each guest with a relaxing, safe, and satisfying beauty experience. 

To ensure quality service and a comfortable environment for all clients, we kindly ask that you review and follow our salon policies below. We appreciate your understanding and cooperation. 

  1. Appointments & Scheduling 
  • Booking: Appointments can be made online, by phone, or in person. Walk-ins are welcome based on availability. 
  • If you have a specific nail designer, send us the inspo picture to our social media pages or direct message us. This will allow extra time for your appointment if needed.
  • Please arrive 5-10 minutes early to check in and choose your color or design.
  • Clients arriving more than 10 minutes late may need to reschedule or receive an adjusted service. Please notify the salon as it is a courtesy for your technician.
  • Confirmation: Appointments must be confirmed when contacted by text, call, or online reminder. If we do not receive confirmation within 24 hours, your appointment may be released to other clients. We will contact you TWICE before canceling your appointment. 
  1. Cancellations & No-Shows 
  • Please notify us at least 24 hours in advance if you need to cancel or reschedule. ● For same-day appointments, cancellations are required to notify our salon as soon as possible. We respectfully ask for your courtesy and consideration, as another client may be waiting for that appointment time. 
  • Repeated no-shows may require prepayment for future bookings. 
  1. Satisfaction Guarantee 
  • If you are dissatisfied with your service, please notify us within 3 days of the original service. 
  • NO REFUNDS are issued once a service has been rendered. 
  1. Health & Safety 
  • If you have any contagious conditions, please reschedule your appointment. ● For your safety, please inform your technician of any allergies, sensitivities, or health conditions (diabetes) before your service. 
  • Maximum weight capacity for pedicure chair is 300 lbs. For your safety, please do not use the chairs if you exceed this limit.
  • Clients showing signs of infection or contagious conditions may be refused service for health reasons. 
  1. Personal Belongings 
  • We are not responsible for lost, stolen, or damaged personal items. Please keep your belongings with you at all times. 
  1. Behavior & Conduct 
  • We reserve the right to REFUSE service to anyone behaving inappropriately, using abusive language, or under the influence of drugs or alcohol. 
  • Our salon is a respectful, inclusive space for clients and staff. 
  1. Payments & Gratuity 
  • We accept cash, major credit/debit cards, and digital payments (if available).
  • Please ensure you have your payment method with you before service begins.
  • Gratuity is greatly appreciated and can be given in CASH ONLY. 
  1. Gift Cards 
  • All gift cards don’t have expiration date. 
  • Gift cards are non-refundable and cannot be exchanged for cash. 
  • Please treat gift cards like cash — lost or stolen cards cannot be replaced. 
  1. Salon Etiquette 
  • We welcome children receiving services. For safety, children under 10 who are not booked for a service must remain seated with a supervising adult at all times. ● Please silence your phone and keep conversations respectful. 
  • No eating while receiving service. 
  • WE HAVE RIGHT TO REFUSE SERVICE. We reserve the right to refuse service to anyone behaving inappropriately or disrespectfully.
  1. Pricing & Policy Updates 
  • Prices are subject to change with 30-day prior notice. 
  • Salon policies may be updated periodically — please check our website or front desk for the most current version. 
  • Please discuss the total price of your appointment with your technician before or during service.